Identity Verification Policy

1. Purpose and Scope

This policy sets out identity verification requirements for all account holders accessing casino and betting services in New Zealand. Verification is mandatory to comply with anti-money laundering laws, prevent fraud, confirm age eligibility, and maintain platform security.

Completion of identity verification is required before withdrawals or at any time upon request from the compliance team. Failure to provide required documentation within specified timeframes may result in account restrictions or closure.

2. Legal Basis

Identity verification is implemented in accordance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 and associated regulations. Verification of customer identity, transaction monitoring, and reporting of suspicious activity to authorities are required obligations.

Verification of legal age is performed to restrict access to persons under 20 years of age, the minimum legal age for casino gambling in New Zealand.

3. Required Documentation

3.1. Proof of Identity

Submit one of the following valid government-issued documents:

• New Zealand passport
• New Zealand driver licence (full or restricted)
• New Zealand Firearms Licence (accepted in some cases)
• Overseas passport

Documents must clearly show full name, date of birth, photograph, document number, and expiry date. New Zealand IDs are accepted up to 2 years after expiry; overseas IDs must be current. For low or medium risk customers, a passport or driver licence plus an EFTPOS card can be used for identification.

3.2. Proof of Address

Submit one document dated within the last 90 days confirming current residential address:

• Utility bill (electricity, gas, water, internet, landline telephone)
• Bank or credit card statement
• Government correspondence (IRD, MSD, local council)
• Tenancy agreement (if dated within 90 days)

Post office box addresses are not accepted. The address on the document must match the address on the user account. Address can be verified using a utility bill shown on a smartphone or via email.

3.3. Proof of Payment Method

For certain payment methods or when processing withdrawals, proof of payment may be required, such as bank statement, e-wallet screenshot, or card image (partial digits visible, CVV covered, middle digits obscured).

3.4. Additional Documentation

Additional documents may be requested, including but not limited to:

• Selfie photograph holding the identity document and a handwritten note with current date and account username
• Documentation of source of funds or wealth, required for certain transactions
• Employment verification or business ownership records

4. Submission Process

4.1. Upload Method

Upload documents through the verification section in the account area after login. Accepted formats: JPG, PNG, PDF; maximum size per file is 10MB.

Alternatively, submit documents via email to the support team. Email submission must include the account username and registered email address.

4.2. Document Quality

Documents submitted must be:

• Clear and legible, with all information visible
• Unedited and unaltered
• Scanned or photographed in colour
• Showing all four corners
• Free from glare, shadows, or obstructions

Blurred, cropped, black-and-white, or incomplete documents will be rejected. Re-submission will be required.

4.3. Processing Timeframes

Standard processing is completed within 24 to 72 hours after receiving complete documentation. Processing may extend to five business days during high volume periods.

Notification of successful verification, or requests for additional information, is provided by email. No reminder emails are sent. Monitoring of verification status is the user’s responsibility.

5. Verification Triggers

Identity verification is required in the following cases:

• First withdrawal request
• Transactions of NZD 6,000 or more (single or linked)
• Players Club membership
• Change of registered address, payment method, or contact details
• Detection of unusual account activity or transaction patterns
• Random compliance audits
• Regulatory or legal request

6. Account Restrictions Pending Verification

Prior to completion of identity verification:

• Withdrawals are suspended
• Deposit limits may apply
• Access to certain functions may be restricted

Funds remain secure and accessible for gameplay. Upon approval, restrictions are removed and withdrawals are processed according to standard timeframes.

7. Data Handling and Storage

All submitted documents are securely stored in encrypted format and accessed only by authorised personnel. Retention period is at least five years from the date of transaction or closure, as per AML/CFT rules.

Identity documents are not shared with third parties except where required by law or with user consent. Data processing occurs in accordance with the Privacy Policy.

8. Verification Refusal or Failure

Accounts may be suspended or closed if:

• Required documents are not provided within 30 days of request
• Documents are found to be fraudulent, forged, or altered
• Information provided does not match registration details
• User is identified as underage or in a restricted jurisdiction
• Enhanced due diligence checks are not passed

If closed due to verification failure, account balance may be withheld pending investigation and returned via the original deposit method after deduction of administrative costs.

9. Re-Verification

Periodic re-verification may be required when ID expires or address changes, based on risk assessment. Re-verification is not required unless the ID has expired or there have been changes. Users will be notified by email and provided 14 days to submit updated documentation.

10. Contact for Verification Queries

For verification assistance, contact the compliance team at the casino or by email using the support address listed in the account dashboard. Include the account username and query details to expedite response.

This policy is effective from the time of account registration and may be updated periodically. Continued use of services constitutes acceptance of verification requirements.